FAQ

Frequently Asked Questions

What does hftcxx sell?

We focus on autumn and winter womenswear: knitwear, sweaters and cardigans, coats and jackets, hoodies, trousers and accessories. A smaller selection of dresses, tops and sets is available for milder days and for layering.

How do I choose the right size?

Available sizes are listed on each product page. Our Size Guide shows how to take your measurements and how different fits tend to feel. If you are between sizes and unsure, contact us before ordering.

How should I wash knitwear?

Care advice by fabric type is in our Care Guide. In general, knits prefer a gentle cycle or hand wash, cool water and drying flat, but always follow the care label on the garment you receive.

When will my order arrive?

Processing and delivery information is set out in our Shipping Policy. Tracking details are shared once your order has been dispatched.

Can I change or cancel an order?

Please email info@hftcxx.com as soon as possible with your order number. Changes can only be considered before an order is dispatched.

What payment methods can I use?

The payment methods available for your order are shown at checkout. If a payment fails, check the card details or try another method listed there.

How do I request a return?

Eligibility, the return window and the steps to follow are described in our Return Policy. Contact us first so we can confirm the correct return address and instructions for your order.